Return & replacement policy
This policy applies to orders delivered within India.
Defective or damaged products
If your product arrives defective or damaged, contact House of Eon within three calendar days of delivery. Include your order number and clear photographs of the product and packaging so the issue can be reviewed.
Eligible resolution
Approved defective or damaged products are eligible for a replacement or exchange. House of Eon does not accept returns or provide refunds for change of mind, fragrance preference, or an opened product that is not defective or damaged.
Return shipping
Return shipping is not free. The customer is responsible for the cost of sending an approved return to House of Eon. Instructions will be provided after the claim is reviewed.
Request support
Contact us through WhatsApp within the three-day claim window. Do not send a product back before receiving return instructions.